Terms of service

Last updated: 11 October 2026

These Terms of Service govern your use of https://elyscents.ke/ and purchases made through Elyscents in Kenya.

The website is operated by BAIG FRAGRANCE (K) LIMITED, trading as Elyscents, a private limited company incorporated in Kenya under the Companies Act, 2015.

Company Registration No.: PVT-2719KRR9
KRA PIN: P052587475A

Registered Office:
Valley View Business Park, City Park Drive, Parklands, Nairobi, Kenya

Postal Address:
P.O. Box 103430 – 00101, Nairobi, Kenya

By using our website or placing an order, you agree to these Terms of Service. Please read them together with our Privacy Policy, Shipping Policy and Refund & Return Policy.

1. USE OF OUR WEBSITE

You may use our website to browse products, place orders and contact our team for legitimate personal shopping purposes.

You must not use the website for fraud, impersonation, unlawful activities or actions that interfere with its security or operation.

Please provide accurate and complete information when placing an order, including your name, delivery address and phone number.

2. OUR PRODUCTS

Elyscents offers perfumes and fragrances, including collections for men and women.

Product descriptions, sizes, prices and available options are shown on the relevant product pages. All products are subject to availability.

We make reasonable efforts to display our products accurately. However, colours may vary depending on your screen settings, and fragrance perception may differ from person to person.

3. PRICES

All prices are displayed in Kenyan shillings (KES).

The applicable product price and any additional charges will be disclosed before you confirm your order with our sales team.

Prices and promotions may change from time to time. Changes will not affect an order already accepted by our sales team unless you agree otherwise.

4. ORDER PLACEMENT AND ACCEPTANCE

Submitting an order through our website is a request to purchase. An automated order acknowledgement does not, by itself, mean that your order has been accepted.

Your order is accepted when our sales team confirms acceptance with you by phone or WhatsApp.

Before acceptance, our team may confirm your selected products, stock availability, total price, delivery address and contact details.

If a product is unavailable or we cannot fulfil your order, we will contact you. Any alternative product or change to your order requires your approval.

5. PAYMENT

Our current payment method is cash on delivery (COD).

Payment of the confirmed order total is due when your order is delivered.

Ownership of the products passes to you once payment has been received in full.

6. DELIVERY

We offer free delivery within Kenya in accordance with our Shipping Policy.

Please provide a complete delivery address and a working phone number. Our sales team or delivery partner may contact you to arrange delivery.

Delivery estimates will be communicated where available. If a significant delay or delivery issue occurs, please contact our support team.

If delivery cannot be completed because the address is incorrect or we cannot reach you after reasonable attempts, our team may arrange another delivery attempt or cancel the order.

Risk of loss or damage passes to you when the products are delivered to you or your nominated recipient.

7. ORDER CHANGES AND CANCELLATIONS

If you wish to change or cancel your order, please contact our team as soon as possible.

We will assist where reasonably possible. Once an order has been dispatched, we may be unable to change it or stop delivery.

This does not affect your rights under our Refund & Return Policy or applicable Kenyan law.

8. RETURNS AND REFUNDS

You may request a return or refund within 7 days of delivery, subject to the conditions in our Refund & Return Policy.

As explained in that policy, you may try the perfume during the 7-day period. The bottle, original packaging, labels and protective materials must meet the stated return requirements.

Sale and discounted products are also eligible where they meet those requirements.

Return instructions, applicable return delivery costs and refund arrangements will be provided by our team. For COD orders, an approved refund will be made through a reasonable payment method agreed with you.

Please refer to our Refund & Return Policy for full details.

9. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you notice that your parcel or product is damaged, leaking or different from what you ordered, please contact our team immediately.

If the issue is visible before opening, do not open the product packaging or use the perfume. If you discover the issue after opening, stop using the product and contact us immediately.

Keep the product, parcel packaging, labels and any delivery documents. We may request photographs and your order details to investigate and arrange an appropriate replacement or refund.

These instructions help us resolve the issue and do not remove your rights where a defect could only reasonably be discovered after opening.

10. INTELLECTUAL PROPERTY

Website text, photographs, videos, graphics, logos, designs and other materials are owned by or licensed to Elyscents or their respective rights holders.

You may view website content for personal, non-commercial use. Except as permitted by applicable law, you must not copy, modify, reproduce, distribute or commercially use that content without prior written permission from the relevant rights holder.

11. PRIVACY

Personal information collected through our website, orders and customer communications is handled as described in our Privacy Policy.

Please review that policy for information about how we collect, use, share and protect personal information and how you can exercise your data protection rights.

12. WEBSITE AVAILABILITY AND THIRD-PARTY LINKS

We make reasonable efforts to keep our website accurate and operational, but temporary interruptions, technical issues or errors may occur.

Our website may include links to third-party websites. We do not control their content or practices.

Nothing in these terms excludes or limits any liability, consumer right or obligation that cannot lawfully be excluded or limited.

13. GOVERNING LAW AND CONSUMER RIGHTS

These Terms of Service are governed by the laws of the Republic of Kenya.

Nothing in these terms limits your rights under the Consumer Protection Act, 2012 or other applicable Kenyan law.

Please contact us first if you have a complaint so that we can try to resolve it. This does not prevent you from contacting a relevant authority or seeking a remedy through the courts of Kenya.